'Local Care Home Receives Good Report' - after unannounced inspection by Care Quality Commission.
Abbeyfield Tamar House Care Home in Brest Road, Plymouth has just received a ‘Good’ rating after an unannounced inspection by the Care Quality Commission (CQC).
The inspection took place over a two day period on the 3rd and 4th August 2017 and was unannounced.
The home was last inspected on the 23rd and 24th July 2015 when the service was also awarded ‘Good’ overall.
Maintaining standards is vitally important and Abbeyfield Tamar is continually striving to maintain the high standards expected of them.
Areas that were assessed were:
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
After an extensive look into all these aspects of care provision, which included talking to residents, their families and friends, staff members and management and also observing practices, it was awarded a ‘Good’ in all areas and also ‘Good’ overall.
This is quite an achievement and one of which all members of staff should be proud.
It is also reassuring for residents and their families who are continually seeking high standards in the care industry.
Twenty five people were living at Tamar House when it was inspected.
It provides residential care to up to 28 older people.
People may be living with the early stages of dementia, mental health and/or sensory needs.
All people living at the home at the time of the inspection had a level of limitation to their physical ability.
Nursing support was given by the community nursing service.
The home can also provide respite care for people leaving hospital and unable to initially live at home unaided.
Sometimes, it can even provide a short rest period for families and carers who just need a short break and know that their loved ones will be cared for whilst they take that break.
A registered manager is employed to manage the service and is a person who has registered with the 'Care Quality Commission' to manage the service.
Like registered providers, they are ‘registered persons’ and have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Why the service was rated ‘Good’.
The service was awarded ‘Good’ because people continued to receive safe, effective, caring and responsive care from staff who were knowledgeable and had the skills required to support them.
Staff were competent and trained well.
People also had the support needed to help them have maximum choice and control of their lives in the least restrictive way possible.
Policies and systems in the service supported good practice.
People’s wellbeing and healthcare needs were monitored by the staff and people accessed healthcare professionals when required.
Everyone agreed that the staff team were very caring and it was observed that staff were being patient and kind. There was a calm atmosphere in the service and people’s privacy was respected.
Wherever possible, people or their representatives were involved in decisions about the care and support they received.
Care that people received was personalised and was responsive to residents individual needs. Each person was able to make choices about their day to day lives and any concerns or complaints were quickly acted upon and investigated.
People were also supported to take part in a range of activities according to their individual interests. Faith and cultural needs were also respected and met.
It was judged that the service was well led and the registered manager was found to be very approachable.
She sought people’s views to make sure people were at the heart of any changes within the home and also had monitoring systems in place which enabled them to identify good practices and areas of improvement.
All in all, the report confirmed the high standard of care provided by Abbeyfield Tamar House, which is a not for profit charity affiliated to the Abbeyfield Society.
It is also reassuring to know that the area has such a facility of which we can all be very proud.
Further information is in the full report which the registered manager will be able to provide.
It can also be found on the CQC website at
Press Release supplied by: Trevor Addis (Trustee Abbeyfield Tamar).
Further information can be obtained from the Care Manager.